FAQs Page

This page is to provide information on the most frequently asked questions. For any specific question that is not stated below, please contact us by email at contact@localflorist.online.

  1. Our Products

1.1 Products that include (but not limited to) floral arrangements and gift baskets on this website are subject to availability. If we are unable to design your chosen product(s), we reserve the right to substitute a product of equivalent value, quality and color.

1.2 If we are unable to design your chosen product(s) or a suitable substitution, we will advise you as soon as possible and refund your payment in full within 48 hours from the date your recipient receives the arrangement.

1.3 We may deliver some flowers in bud to increase vase life especially lilies or sunflowers.

  1. Prices

2.1 Prices listed are valid until your order is placed and it is subject to change due to seasonality as well as holidays.

2.2 Prices does not include sales tax, delivery fee, and service fee unless it is notated on products.

  1. Orders / Payment

3.1 In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site

3.2 We cannot accept orders from customers who are less than eighteen (18) years of age.

3.3. Payment Security – We recommend you order online using our secure order form or by phone. If using a credit card from outside the United States, the currency conversion will be done by the credit card company.

3.4 Your purchase will be deemed to have occurred in Oregon where the company is incorporated. These Terms and Conditions shall be governed by and construed in accordance with Oregon Law and the parties agree to submit to the exclusive jurisdiction of the Oregon courts.

  1. Delivery

4.1 Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges as soon as possible upon receipt of your order form.

4.2 Should a timed delivery be requested we will Endeavour to comply with request but cannot be bound in any way to honor such a request.

4.3 For same day delivery we must receive your order form by 2pm local time which is considered as a cut off time for floral industry. We will process order forms received on Sundays or holidays the next working day. We do not deliver on Sundays or public holidays (except Mother’s Day).

4.4 Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

4.5 While we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full (as per 1.2).

4.6 Where a third party is involved during delivery, such as hospitals, schools, offices, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the order form. Should the recipient not be home we will attempt to deliver to a neighbor or post a card through the letterbox informing them that a delivery has been attempted.

4.8 In the instance of us not being able to execute delivery due to missing information, incomplete address, order being refused by recipient, nobody available at address, not being able to find neighbors to accept delivery, we may resend  new order minus redelivery costs when delivery becomes possible.

4.9 If redelivery not requested, we may at our discretion refund order value minus delivery costs if original delivery has been attempted

  1. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date. Orders placed for same day may not be amended or cancelled as they may have been on route for delivery.

  1. General

6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the website from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the website.

6.2 Additionally, we reserve the right to suspend, restrict or terminate access to the website for any reason at any time.

6.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on this website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1988 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

6.5 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists under statute law.

6.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

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